Terms

01Who we are

Mavro makes menswear to order and tailors garments to measure, from Lagos, Nigeria. These terms apply whenever you use this website or place an order with us. By ordering you agree to them.

02Your account

You sign in with a code sent to your email address, or with Google. Keep access to that email secure, because anyone who can read it can sign in as you. Tell us at once if you think someone else has used your account.

03Made to order

Every piece is made for the person it is ordered for. Nothing is held in stock. The time shown on each piece or style is our estimate of when it will be ready, counted from when we have both your payment and the measurements we need.

Pieces sold in a numbered edition stop being available when the edition is complete. Photographs and renders show the design; small differences in shade and texture are normal in handmade clothing.

04Measurements

A piece is cut to the measurements you give us or that our tailor takes. You are responsible for the accuracy of measurements you enter yourself. If a Mavro tailor measured you and the piece does not fit, we will alter or remake it at no charge.

If you order for someone else, they receive a link to send their own measurements. We begin once we have them.

05Prices and payment

Prices are in Nigerian naira and are paid in full when you order. We accept card, bank transfer and USSD through Paystack, and selected cryptocurrencies. An unpaid order is held for 30 minutes and then released.

For tailoring, the price follows the size nearest to your measurements. If our tailor's measurements put you in a different size from the one you paid for, the difference is credited to your Mavro balance or added to your order to settle before we begin.

06Mavro balance and gift credit

Credit on your Mavro balance can be spent on any order and cannot be withdrawn or exchanged for cash. Credit expires 2 months after it is added. Gift credit expires 6 months after the recipient adds it to their balance. The oldest credit is always used first.

07Delivery and home visits

We deliver within Nigeria through courier partners. The delivery price depends on your area and is shown before you pay. Delivery times given by couriers are estimates.

Home visits for measuring or fabric collection are offered in the Lagos areas listed at checkout. Fees, where they apply, are shown before you pay.

08Changes, cancellations and returns

Because each piece is made for one person, we cannot accept returns for a change of mind. You can cancel for a full refund at any time before cutting begins. Once cutting has begun the order cannot be cancelled.

If a piece arrives faulty, or does not match what you ordered, tell us within 7 days of delivery and we will repair, alter or remake it, or refund you if we cannot put it right.

09Repairs and alterations

You can ask for a repair or an alteration from the order the piece came from. We will tell you what we can do and what it costs, if anything, before any work starts.

10Stylist conversations and calls

Advice from our stylists is offered in good faith to help you choose. Calls are one to one and are not recorded. Please treat our staff with the courtesy you would expect yourself.

11Our responsibility to you

We will take reasonable care in making and delivering your order. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms removes rights you have under Nigerian consumer law.

12Changes to these terms

We may update these terms. The version in force when you place an order is the one that applies to it. These terms are governed by the laws of the Federal Republic of Nigeria.

Questions: hello@wearmavro.com.